Refund policy

Return & Refund Policy

At J&J Cards, we take great care in accurately describing and securely packaging all trading cards and collectibles. Please review product descriptions and photos carefully before placing your order.

Trading Card Singles

Due to the collectible nature of trading cards and fluctuations in market value, all sales of individual trading cards are generally final.

Returns or refunds are not accepted due to buyer's remorse, changes in market value, or minor condition differences that fall within the stated condition of the card.

If you receive an incorrect item or believe an item was materially misrepresented, please contact us within 3 days of delivery so we can review the issue.

Sealed Products

Sealed trading card products may be eligible for return within 14 days of delivery only if they remain unopened, unused, and in their original factory-sealed condition.

Products that have been opened, unsealed, altered, or otherwise tampered with are not eligible for return.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged or you receive the wrong item, contact us within 3 days of delivery.

Please include your order number and clear photos of the item, packaging, and any visible damage. We will review the issue and determine the appropriate resolution, which may include a replacement or refund.

Order Cancellations

Cancellation requests should be submitted as soon as possible. Once an order has been processed or shipped, it may no longer be eligible for cancellation.

Orders cannot be canceled solely because the market value of a trading card or collectible has changed after purchase.

Return Shipping

If a return is approved due to an error by J&J Cards or an eligible product issue, we will provide instructions regarding the return.

Unauthorized returns may not be accepted.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return results from an error by J&J Cards.

Contact Us

If you have any questions regarding a return, refund, damaged shipment, or incorrect order, please contact us through our Contact page before returning any item.